1. Privacy Policy

Introduction

ApplianceDoc Services (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

• Personal Information: Name, contact details (phone number, email), and service address.
• Usage Data: Website interaction, IP address, and cookies for improving user experience.

How We Use Your Information

• Service Provision: To schedule and manage your service appointments.
• Communication: For customer support, service updates, and marketing (only if you opt in).
• Improvement and Analytics: To improve website performance and user experience.

Data Protection and Security

We take reasonable steps to secure your data against unauthorized access or disclosure. This includes SSL encryption and secure data storage.

Your Rights

You can access, correct, or delete your information at any time by contacting us at [contact email].

Policy Updates

We may update this Privacy Policy periodically. We encourage you to review it for any changes.

2. Terms and Conditions

Acceptance of Terms

By using our website and services, you agree to abide by these Terms and Conditions.

Service Description

We provide doorstep repair services for household appliances in Hyderabad and Secunderabad.

Booking and Payments

• You must book services via our website or by contacting us directly.
• Provide accurate contact and service location details.

Limitation of Liability

We are not responsible for any indirect damages. Our maximum liability is limited to the amount paid for the service.

Changes to Terms

We may modify these Terms and Conditions periodically. Continued use of our services indicates acceptance of these changes.

3. Refund Policy

Service Fees and Payment

Payments are collected after the service is completed. In cases where prepayments are required, they will be clearly indicated.

Refund Eligibility

Refunds are available only under these circumstances:

• Service Cancellation: If you cancel 24 hours before the scheduled service, you are eligible for a full refund.
• Service Dissatisfaction: If you’re unsatisfied with the service, contact us within 48 hours for a review. Refunds or re-services are determined on a case-by-case basis.

Non-Refundable Conditions

Refunds are not available for:

• Cancellations within 24 hours of the scheduled time.
• Any services successfully completed as per agreed terms.

How to Request a Refund

Email [contact email] with your booking details, and our support team will review your request.